# Terms and Conditions
**Effective Date: August 11, 2026**
**Last Updated: August 11, 2026**
Welcome to Shred Northwest. These Terms and Conditions (“Terms”) govern your use of the Shred Northwest website, communications with Shred Northwest, requests for quotes or services, and other interactions with our business.
By accessing or using our website, submitting a request for information or services, creating or maintaining a customer relationship with us, or otherwise interacting with Shred Northwest, you acknowledge and agree to these Terms.
Please read these Terms carefully.
## 1. About Shred Northwest
Shred Northwest provides shredding, document destruction, and related services to businesses, organizations, and individuals.
Information presented on our website is provided for general informational purposes and may be updated or changed from time to time.
Specific services, pricing, availability, scheduling, service areas, and other terms may vary depending on the customer’s location, requested services, volume, frequency, and other circumstances.
## 2. Eligibility and Use of Our Website
By using our website or requesting services from Shred Northwest, you represent that you have the legal capacity and authority necessary to enter into an agreement with us.
If you are using our website or requesting services on behalf of a company, organization, or other entity, you represent that you are authorized to act on behalf of that entity.
You agree to use our website and services only for lawful purposes.
You may not use our website in a manner that could damage, disable, overburden, interfere with, or compromise the security or operation of the website or any systems associated with it.
## 3. Quotes and Service Requests
Customers and prospective customers may request quotes, estimates, information, or services through our website, by telephone, through text messaging, by email, or through other communication channels made available by Shred Northwest.
Submitting a quote or service request does not necessarily create a binding service agreement.
Quotes and estimates may be based on information supplied by the customer and may be subject to modification if the scope, volume, location, accessibility, service requirements, or other relevant circumstances differ from the information originally provided.
Unless otherwise stated, quotes are not guaranteed indefinitely and may be subject to expiration or modification.
Additional terms may apply to particular services or customer agreements.
## 4. Scheduling and Service Availability
Service dates and times may be subject to availability.
Although Shred Northwest makes reasonable efforts to meet scheduled service windows, arrival times and service dates may be affected by traffic, weather, equipment availability, route conditions, customer accessibility, safety considerations, operational circumstances, or events outside our reasonable control.
Customers are responsible for providing accurate service information and reasonable access to the location and materials necessary for the requested service.
## 5. Customer Responsibilities
Customers are responsible for ensuring that materials presented to Shred Northwest for destruction or other services are eligible for the requested service.
Customers should not provide prohibited, hazardous, dangerous, explosive, flammable, toxic, or otherwise unsuitable materials unless Shred Northwest has expressly agreed in advance to handle those materials.
Customers are responsible for providing accurate contact, service, billing, and location information.
Customers are also responsible for following reasonable instructions provided by Shred Northwest relating to containers, collection, access, scheduling, preparation, and service requirements.
## 6. Communications
When you contact Shred Northwest or provide us with contact information, you authorize us to respond to your request using appropriate communication methods consistent with your request, relationship with us, and applicable law.
Communications may include telephone calls, emails, and, where applicable and authorized, text messages.
Certain communications may be transactional or service-related, including communications regarding:
* Quote requests;
* Service inquiries;
* Scheduling;
* Appointment confirmations;
* Appointment reminders;
* Service arrival or status information;
* Changes to scheduled services;
* Customer support;
* Account-related matters; and
* Other communications relating to requested or existing services.
## 7. SMS and Text Messaging Terms
Shred Northwest may provide customers and prospective customers with the option to receive SMS or text messages.
By affirmatively opting in to receive text messages from Shred Northwest, you consent to receive text messages at the mobile telephone number you provide, consistent with the consent presented to you at the time of enrollment.
Messages may include communications regarding inquiries, quotes, scheduling, appointments, requested services, service notifications, customer support, account information, and other communications described at the time consent is obtained.
**Consent to receive text messages is not a condition of purchasing any goods or services.**
**Message frequency may vary.**
**Message and data rates may apply.**
Your mobile carrier’s standard messaging and data charges may apply to messages sent or received in connection with our messaging services.
## 8. SMS Opt-Out
You may opt out of receiving SMS or text messages from Shred Northwest at any time by replying:
**STOP**
to a text message from us.
After submitting a STOP request, you may receive a final confirmation message acknowledging your opt-out request.
After your opt-out has been processed, we will discontinue applicable text messages to that number unless you subsequently provide consent to receive messages again.
You may also contact Shred Northwest directly to request assistance with your communication preferences.
## 9. SMS Help
For assistance regarding text messages from Shred Northwest, reply:
**HELP**
to a message from us.
You may also contact Shred Northwest using the contact information provided on our website.
## 10. SMS Delivery
Delivery of text messages is subject to effective transmission by your wireless carrier and other communications providers.
Shred Northwest cannot guarantee that every message will be delivered or received within a particular period.
Wireless carriers are not liable for delayed or undelivered messages.
Service may not be available through all carriers, devices, or geographic areas.
## 11. Mobile Number Responsibility
By providing a mobile telephone number and opting in to text communications, you represent that you are authorized to provide that number and receive communications at that number.
If your mobile telephone number changes or is transferred to another person, you should opt out or notify Shred Northwest so that our records can be updated.
You agree not to knowingly provide a telephone number belonging to another individual without appropriate authorization.
## 12. SMS Consent and Privacy
Shred Northwest respects the privacy of information provided in connection with text messaging.
**Mobile information will not be shared with third parties or affiliates for their independent marketing or promotional purposes.**
**Text messaging originator opt-in data and consent will not be shared with third parties for their independent marketing or promotional purposes.**
Shred Northwest may use service providers as reasonably necessary to facilitate communications and operate the services requested by our customers. Such providers may process information as necessary to perform services on our behalf.
Shred Northwest does not sell or rent mobile telephone numbers or text messaging consent information to third parties for their own marketing purposes.
Additional information regarding how Shred Northwest collects, uses, stores, and protects personal information is available in our Privacy Policy.
## 13. Withdrawal of SMS Consent
You may withdraw your consent to receive text messages at any time using the opt-out procedures described above.
Withdrawal of SMS consent does not prevent you from purchasing or receiving services from Shred Northwest.
Where appropriate, we may continue communicating with you through other channels regarding existing services, transactions, accounts, legal notices, or other communications permitted by applicable law.
## 14. Re-Enrolling in SMS Communications
If you previously opted out of text messaging and later wish to receive text messages again, you may be required to provide new consent.
A previous opt-in does not necessarily override a subsequent opt-out.
## 15. Privacy Policy
Your use of our website and services is also subject to our Privacy Policy.
Our Privacy Policy explains how Shred Northwest may collect, use, disclose, retain, and protect personal information.
The Privacy Policy is incorporated into these Terms by reference where applicable.
## 16. Payment and Billing
Where payment is required for services, customers agree to provide accurate and current billing information.
Payment terms may vary depending on the type of service, customer account, service agreement, invoice, or other arrangement between Shred Northwest and the customer.
Customers are responsible for amounts properly charged for services requested or provided, subject to any separate written agreement.
Applicable taxes, fees, surcharges, or other charges may be added where appropriate and permitted by law.
## 17. Cancellations and Changes
Cancellation, rescheduling, and service modification policies may vary based on the type of service requested.
Customers should contact Shred Northwest as soon as reasonably possible if a scheduled service needs to be changed or canceled.
Certain fees may apply to cancellations, failed service attempts, inaccessible locations, or other circumstances when disclosed in connection with the applicable service or agreement.
## 18. Intellectual Property
Unless otherwise indicated, the content of the Shred Northwest website, including text, graphics, logos, design elements, photographs, icons, and other materials, is owned by or licensed to Shred Northwest and is protected by applicable intellectual property laws.
You may use the website for ordinary personal or business purposes associated with evaluating or obtaining Shred Northwest services.
You may not reproduce, distribute, modify, republish, commercially exploit, or otherwise use protected website content without authorization where such authorization is required by law.
## 19. Third-Party Services and Links
Our website may contain links to websites or services operated by third parties.
Shred Northwest does not control independent third-party websites and is not responsible for their content, availability, security, terms, or privacy practices.
Your use of third-party services may be subject to separate terms and privacy policies established by those providers.
## 20. Website Availability
We make reasonable efforts to maintain the availability and functionality of our website but do not guarantee uninterrupted or error-free access.
The website may occasionally be unavailable because of maintenance, technical issues, security events, network problems, upgrades, or circumstances outside our reasonable control.
We may modify, suspend, or discontinue portions of the website when reasonably necessary.
## 21. Disclaimer
Information provided on our website is intended for general informational purposes.
To the extent permitted by applicable law, the website is provided on an “as available” basis.
Shred Northwest does not guarantee that all website content will always be complete, current, uninterrupted, or free from technical errors.
Nothing in these Terms excludes warranties or rights that cannot legally be excluded under applicable law.
## 22. Limitation of Liability
To the fullest extent permitted by applicable law, Shred Northwest will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages arising solely from use of or inability to use the website.
Nothing in these Terms is intended to exclude or limit liability where such exclusion or limitation is prohibited by applicable law.
Specific service agreements between Shred Northwest and a customer may contain additional terms governing liability for those services.
## 23. Indemnification
To the extent permitted by applicable law, you agree to be responsible for losses, liabilities, claims, or expenses resulting from your unlawful misuse of our website or services or your material violation of these Terms.
This provision does not apply where prohibited by applicable law.
## 24. Changes to These Terms
Shred Northwest may update these Terms periodically to reflect changes in our services, website, communications practices, operational requirements, or applicable laws.
When these Terms are updated, the “Last Updated” date at the beginning of this document may be revised.
Your continued use of the website after updated Terms become effective constitutes acceptance of the updated Terms to the extent permitted by applicable law.
## 25. Severability
If any provision of these Terms is determined to be invalid, illegal, or unenforceable, the remaining provisions will continue in effect to the extent permitted by law.
## 26. No Waiver
Failure by Shred Northwest to enforce a provision of these Terms does not constitute a waiver of that provision or any other provision.
## 27. Entire Agreement
These Terms, together with our Privacy Policy and any applicable quote, service agreement, invoice terms, or other written agreement between Shred Northwest and the customer, constitute the applicable terms governing the relevant interaction or service.
If a separate written service agreement expressly conflicts with these general Terms, the specific terms of that agreement may control with respect to the subject matter of the conflict.
## 28. Contact Information
Questions regarding these Terms, our services, or our text messaging program may be directed to Shred Northwest using the contact information published on our website.
**Shred Northwest**
For SMS assistance, reply **HELP** to a message from us.
To discontinue SMS communications, reply **STOP**.
## 29. Messaging Terms Summary
By opting in to receive text messages from Shred Northwest, you acknowledge that:
* You are providing consent to receive the types of messages disclosed when you opt in;
* Message frequency may vary;
* Message and data rates may apply;
* Consent to receive text messages is not a condition of purchasing goods or services;
* You may reply **STOP** to opt out;
* You may reply **HELP** for assistance;
* Wireless carriers are not liable for delayed or undelivered messages;
* Your mobile information will not be sold or rented to third parties for their independent marketing purposes;
* Mobile information will not be shared with third parties or affiliates for their independent marketing or promotional purposes;
* Text messaging originator opt-in data and consent will not be shared with third parties for their independent marketing or promotional purposes; and
* Your information will be handled in accordance with the Shred Northwest Privacy Policy.
## 30. Acceptance of Terms
By using the Shred Northwest website or services, you acknowledge that you have had an opportunity to review these Terms.
Where separate affirmative consent is requested for text messaging or another communication program, participation in that program is governed by the consent provided at enrollment together with the applicable provisions of these Terms and our Privacy Policy.
Your decision not to consent to optional text messaging will not prevent you from purchasing or requesting Shred Northwest services.