# Privacy Policy
**Effective Date: August 11, 2026**
**Last Updated: August 11, 2026**
Shred Northwest (“Shred Northwest,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, disclose, store, and protect information when you visit our website, request a quote, contact us, communicate with us by telephone or text message, establish or maintain a customer account, request services, or otherwise interact with Shred Northwest.
By using our website, submitting information to us, requesting services, or otherwise interacting with Shred Northwest, you acknowledge the practices described in this Privacy Policy.
## 1. Information We Collect
We may collect personal information that you voluntarily provide to us, as well as certain information generated through your interactions with our website, communications, and services.
The information we collect may include:
* First and last name;
* Business or organization name, when applicable;
* Email address;
* Telephone or mobile phone number;
* Mailing, billing, service, or business address;
* Information submitted through website forms;
* Information provided when requesting a quote or estimate;
* Information provided when requesting, scheduling, receiving, or managing services;
* Customer account and service information;
* Communications and correspondence with Shred Northwest;
* Information provided during telephone calls or text message conversations;
* Customer service inquiries and support requests;
* Preferences relating to communications and services;
* Transaction, billing, or payment-related information as reasonably necessary to provide services; and
* Other information that you voluntarily choose to provide to us.
We may also automatically collect limited technical information when you interact with our website, such as browser type, device type, IP address, pages visited, referring pages, and general website usage information. This information may be collected through cookies and similar technologies.
## 2. How We Collect Information
Shred Northwest may collect personal information through several channels, including:
* Forms submitted through our website;
* Quote and estimate requests;
* Service inquiries;
* Telephone calls;
* SMS or text message communications;
* Email communications;
* Customer account creation and management;
* Existing customer relationships;
* Service scheduling and fulfillment;
* Customer support interactions; and
* Other direct communications with Shred Northwest.
When you voluntarily provide information to us, we use that information for the purposes described in this Privacy Policy and for other purposes disclosed to you at the time the information is collected.
## 3. How We Use Personal Information
We may use personal information to operate our business and provide services to our customers and prospective customers.
These purposes may include:
* Responding to inquiries;
* Preparing and providing quotes or estimates;
* Scheduling and coordinating services;
* Providing requested shredding, document destruction, or related services;
* Creating and maintaining customer accounts;
* Communicating regarding scheduled, current, or completed services;
* Providing appointment confirmations, reminders, service notifications, and operational updates;
* Responding to customer service requests;
* Communicating about account or billing matters;
* Processing transactions;
* Maintaining business and service records;
* Improving our website, services, and customer experience;
* Protecting our business, customers, employees, systems, and property;
* Preventing fraud, misuse, or unauthorized activity;
* Complying with applicable legal, regulatory, accounting, and recordkeeping requirements; and
* Carrying out other legitimate business purposes consistent with the context in which the information was provided.
## 4. SMS and Text Message Communications
Shred Northwest may offer customers and prospective customers the ability to communicate with us through SMS or other text messaging services.
If you provide your mobile telephone number and consent to receive text messages from Shred Northwest, we may send messages relating to your inquiry, quote request, account, requested services, appointments, scheduling, service updates, customer support, or other communications for which you have provided consent.
Consent to receive text messages is not a condition of purchasing goods or services from Shred Northwest.
Message frequency may vary depending on your interactions with us and the services you request.
Message and data rates may apply according to your mobile carrier and wireless plan.
You may opt out of receiving text messages at any time by replying **STOP** to a message from us. After an opt-out request is received, you may receive a final confirmation message indicating that you have been unsubscribed. We will then discontinue applicable text messages unless you subsequently provide consent to receive them again.
For assistance with text messages, you may reply **HELP** or contact Shred Northwest through the contact information provided on our website.
Wireless carriers are not liable for delayed or undelivered messages.
## 5. Mobile Information and Messaging Consent
Shred Northwest treats mobile telephone information and messaging consent information as private information.
**We do not sell, rent, or share mobile phone numbers, SMS consent information, or text messaging opt-in data with third parties for their own marketing or promotional purposes.**
Information regarding a customer’s or prospective customer’s consent to receive text messages, including mobile telephone numbers and opt-in records, will not be sold or transferred to third parties for their independent marketing purposes.
We may disclose information to service providers that assist us in delivering communications or operating our business when reasonably necessary to provide those services. Such service providers may process information only as necessary to perform services on our behalf and subject to applicable contractual, privacy, and security obligations.
**Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except service providers necessary to facilitate the messaging service or as required by law.**
## 6. Consent to Communications
When you provide contact information to Shred Northwest, we may use that information to respond to the specific request or transaction for which it was provided.
Where consent is required for a particular form of communication, we will seek that consent through an appropriate disclosure or affirmative action.
Providing a telephone number through a general contact, quote, or service request does not, by itself, authorize uses beyond those permitted by applicable law or the consent presented when the information is collected.
Where SMS consent is requested, the consent language presented at the point of collection should explain the nature of the messages the individual is agreeing to receive.
You may withdraw consent for communications where applicable. Withdrawal of consent will not affect processing or communications that occurred before the withdrawal.
## 7. No Sale of Personal Information
Shred Northwest does not sell personal information in exchange for monetary compensation.
In particular, Shred Northwest does not sell or rent customer telephone numbers, mobile telephone numbers, email addresses, or SMS opt-in information to third parties for their independent advertising or marketing purposes.
## 8. Disclosure of Information to Service Providers
We may use third-party service providers to help us operate our business. These providers may perform functions such as:
* Website hosting;
* Information technology and security;
* Customer relationship management;
* Communications infrastructure;
* Email delivery;
* Text message delivery;
* Scheduling;
* Payment processing;
* Accounting;
* Data storage;
* Analytics; and
* Other operational or administrative services.
These providers may receive access to personal information only to the extent reasonably necessary to perform services on our behalf.
We expect service providers handling personal information on our behalf to use appropriate safeguards and to process information consistently with their contractual obligations and applicable law.
Use of a service provider to transmit or facilitate a communication does not constitute authorization for that provider to use a customer’s information for the provider’s independent marketing purposes.
## 9. Other Circumstances in Which Information May Be Disclosed
We may disclose personal information when we reasonably believe disclosure is necessary to:
* Comply with applicable law, regulation, subpoena, court order, or other legal process;
* Respond to a lawful request from a government or regulatory authority;
* Establish, exercise, or defend legal rights;
* Investigate or prevent suspected fraud, abuse, security incidents, or unlawful conduct;
* Protect the safety, rights, property, or security of Shred Northwest, our customers, employees, or others;
* Enforce agreements or policies; or
* Facilitate a legitimate business transaction involving Shred Northwest, subject to appropriate confidentiality and legal requirements.
## 10. Cookies and Website Technologies
Our website may use cookies and similar technologies to support website functionality, understand website usage, maintain security, and improve the user experience.
Cookies are small data files that may be stored on a user’s browser or device. Depending on the technologies used on our website, cookies may help us remember preferences, understand how visitors navigate the website, diagnose technical issues, or measure website performance.
Browser settings may allow you to block or delete certain cookies. Disabling cookies may affect the functionality of some portions of the website.
## 11. Data Security
Shred Northwest takes reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, loss, misuse, or destruction.
These measures may include access controls, account security practices, appropriate technical safeguards, employee procedures, and vendor management practices.
However, no method of transmission over the Internet, electronic communication, or electronic storage system can be guaranteed to be completely secure. Accordingly, while we work to protect personal information, we cannot guarantee absolute security.
## 12. Data Retention
We retain personal information for as long as reasonably necessary to fulfill the purposes for which it was collected, maintain customer and business records, provide services, resolve disputes, enforce agreements, meet legal or regulatory obligations, and protect legitimate business interests.
Retention periods may vary depending on the nature of the information, the customer relationship, legal requirements, and operational needs.
When information is no longer reasonably required, we may delete, destroy, anonymize, or otherwise dispose of it in accordance with our applicable procedures and legal obligations.
## 13. Accuracy of Information
We rely on customers and website visitors to provide accurate information.
If your contact information or other personal information changes, you may contact us to request that applicable records be updated.
We may take reasonable steps to verify an individual’s identity before processing certain requests involving personal information.
## 14. Your Privacy Choices
Depending on your relationship with Shred Northwest and applicable law, you may be able to request access to, correction of, or deletion of certain personal information that we maintain about you.
Certain information may need to be retained when required by law or when reasonably necessary for legitimate business purposes, including transaction records, service records, security records, dispute documentation, or other legally required records.
You may also manage communications from us through the methods described in the applicable communication.
For text messaging communications, reply **STOP** to opt out.
For assistance regarding text messaging, reply **HELP** or contact us directly.
## 15. Email Communications
If you receive marketing or promotional email communications from Shred Northwest, you may unsubscribe using the mechanism provided in the applicable email, where available.
Even if you opt out of promotional communications, we may continue sending non-promotional communications reasonably necessary to manage an existing customer relationship, respond to a request, provide requested services, communicate about transactions, or comply with legal obligations.
## 16. Children’s Privacy
Our services are intended for businesses and adults seeking shredding, document destruction, and related services. They are not directed toward children.
We do not knowingly collect personal information from children under 13 through our website for the purpose of providing services to them.
If we become aware that personal information from a child has been collected in circumstances where it should not have been collected, we may take reasonable steps to delete the information.
## 17. Third-Party Websites
Our website may contain links to websites, applications, or services operated by third parties.
Shred Northwest does not control the privacy practices of independent third parties. This Privacy Policy applies to information processed by Shred Northwest and does not necessarily apply to information collected directly by another website or service.
We encourage users to review the privacy policies of third-party websites before providing personal information to them.
## 18. Business Transfers
If Shred Northwest is involved in a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction, personal information may be disclosed or transferred as part of that transaction where permitted by applicable law.
Any successor or acquiring entity receiving personal information would be expected to handle that information in accordance with applicable privacy requirements.
## 19. Legal Compliance
Shred Northwest may collect, use, retain, and disclose information as reasonably necessary to comply with applicable federal, state, and local laws and regulations.
Nothing in this Privacy Policy is intended to limit rights that cannot legally be waived or restricted.
## 20. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our business practices, services, technologies, or legal requirements.
When changes are made, we may update the “Last Updated” date at the beginning of this Privacy Policy.
We encourage visitors and customers to review this Privacy Policy periodically to remain informed about our privacy practices.
Material changes may be communicated through additional means when appropriate or required by applicable law.
## 21. Contact Us
If you have questions about this Privacy Policy, our privacy practices, your personal information, or communications from Shred Northwest, please contact us using the contact information published on our website.
**Shred Northwest**
For privacy-related requests, please provide sufficient information for us to understand and respond to your request. We may request additional information when reasonably necessary to verify identity or locate the relevant records.
## 22. SMS Privacy Summary
For clarity, Shred Northwest’s practices concerning SMS communications include the following:
* SMS communications are sent only as permitted by applicable law and according to the consent or interaction associated with the recipient.
* Consent to receive SMS messages is not a condition of purchasing goods or services.
* Message frequency may vary.
* Message and data rates may apply.
* Recipients may reply **STOP** to opt out.
* Recipients may reply **HELP** for assistance.
* Mobile telephone numbers are not sold or rented for third-party marketing.
* Mobile information is not shared with third parties or affiliates for their independent marketing or promotional purposes.
* Text messaging originator opt-in data and consent are not shared with third parties for their independent marketing or promotional purposes.
* Service providers may process information only as reasonably necessary to provide communications or other services on behalf of Shred Northwest.
* Messaging preferences and opt-out requests are honored in accordance with applicable requirements.
## 23. Commitment to Privacy
Shred Northwest recognizes that customers provide personal information with an expectation that it will be handled responsibly.
We use personal information to provide requested services, communicate with customers and prospective customers, operate and improve our business, maintain appropriate records, and fulfill applicable legal obligations.
We seek to collect and use personal information in a manner that is transparent, proportionate to the purpose for which it was collected, and consistent with the choices communicated by the individual.
We do not treat the provision of a mobile telephone number as permission to sell that number or the individual’s messaging consent to third parties.
Our goal is to maintain responsible information practices while providing convenient and effective ways for customers to communicate with Shred Northwest.