What do I need to know before I call?
The short answer is not too much…we want to make it as easy as possible.
If you’re calling us for the first time, thinking about a shredding project, we’ll just need to talk about logistics like; “how many boxes/bags/pounds of paper or hard drives do you have?”, “where abouts are you located?”, “are there any stairs, basements, or attics we need to access?”, etc. From there we work out the right date on the calendar and get some additional details in order to get your Certificate of Destruction prepared.
If you’re calling us about a customer service related issue like questions about your bill, our goal is to make it right 100% of the time. You will find fair, reasonable and friendly professionals when you call in who can help. 503-912-3610
What can I expect when I call in?
Friendly, helpful, quality service – of course. You may not speak with the same person every time, but everyone you talk to should be up to speed with how to help you, and pick up where the other person left off. We’re a close team, and we hope you feel like family…uh…let us clarify…we hope you feel like you’re part of a “high functioning” family 🙂
When is my next scheduled shred?
Please send us an email at firstname.lastname@example.org and we can send you the details you need and your yearly calendar.
Will my price change from the Quote I received?
No. The only time the charged price will be different from the quoted price will be if the scope of work changes since we have spoken with you, before we start the project. Here’s an example: Say we speak with you and it is understood that Shred Northwest will arrive onsite and destroy 50 boxes that are 12″ x 12″ x 15″ (standard 1.2 cubic foot boxes). We have been told there is an elevator and a loading dock. The day of the project arrives and when we arrive and the loading dock is under construction, the elevator is broken, and instead of 50 boxes there are 200 boxes, and they are all in an attic. Hahaha. If this were to happen, and we don’t want this to happen, our Shred Northwest operator is trained to contact us before we start the project so that we can communicate with you first and get on the same page before the operations begin.
The most desirable scenario is that we arrive to a project that is exactly what we planned on. We don’t like operational surprises, and you don’t like cost increases. Small quantity variances for volumes and conditions are accounted for in the original quote. For example: Say we speak with you and it is understood that Shred Northwest will arrive onsite and destroy 50 boxes that are 12″ x 12″ x 15″ (standard 1.2 cubic foot boxes), we have been told there is an elevator and a loading dock. When we arrive the loading dock is temporarily full and there are 60 boxes. This small variation is a planned/unplanned experience and should be built into the initial quote, thereby not creating price surprises. Additionally, we give you a price for “up to” the amount of boxes that you told us you have and we give you a “per box after” price for any additional boxes. For example, we can give you a price for up to 50 boxes, we show up and you have 60 boxes, those additional 10 boxes would be on the “per box after” price.